Feb 1 txt

We're requiring customers to implement MFA to help mitigate the risks stemming from threats like phishing attacks, credential stuffing, and compromised devices.

The MFA requirement goes into effect on February 1, To enhance login security and safeguard your business and data against security threats, we encourage you to begin planning now and implement MFA as soon as possible. We've heard from customers who want to better understand how the MFA requirement affects them, or who have concerns about satisfying the requirement. To help, we created a short document that puts a spotlight on the topics that are top of mind for many customers.

You can also use the MFA Requirement Checker , which guides you through a few questions to see if your implementation meets the requirement. The site provides next steps if you're not quite there yet, so you can be ready by the February 1, deadline.

If you have an IT or cybersecurity team, we recommend getting their guidance. We recommend speaking with your legal team to understand the implications of not enabling MFA by the requirement date.

We appreciate that MFA may be a large change for some customers. Customers can satisfy the MFA requirement by enabling MFA for all internal users who log in to Salesforce products including partner solutions through the user interface. See the following tables for full details about how user types, login types, and environments are affected by the requirement. An internal user is anyone who has a standard user license and can access your Salesforce org's UI, including admins, developers, privileged users, standard users, and users authorized to act on your company's behalf, such as partners and third-party agencies.

We're working to resolve this issue. External users can only access your company's Experience Cloud sites, e-commerce sites or storefronts, help portals, employee communities, and so forth. For products built on the Salesforce Platform, an external user is anyone who has a Community, Employee Community, or External Identity license.

Tableau Online customers: MFA isn't required for Tableau Online external users who consume visualizations in embedded contexts or for external users of a customer's Tableau Online site. Note that some local jurisdictions or industries have stricter regulatory requirements regarding MFA that can result in these types of users requiring MFA.

Applies to all Salesforce interfaces, including mobile apps and client apps like Data Loader. Note that Data Loader has two login options. Salesforce products that include device activation must require MFA for every login. Delegated Authentication.

See Do trusted corporate devices meet the MFA requirement? See Does restricting logins to trusted networks meet the MFA requirement?

See Do user certificates meet the MFA requirement? Experience Cloud sites, e-commerce sites, help portals, employee communities. See Is MFA required for sandbox environments? Developer Edition and Partner Developer Edition environments. The MFA requirement does not apply to these environments. But we strongly recommend enabling MFA for DE orgs that include any customer data, intellectual property, or other Salesforce production data.

Trials have a grace period before the MFA requirement applies. If a trial period is longer than 45 days, MFA must be enabled for all users in the environment by the 45th day.

When a trial is converted to production, MFA is required for all users. Customers are fully responsible for the protection of accounts that are accessed using their SSO identity provider IdP. An identity provider is a trusted system that stores and manages digital identities and authenticates your users. You don't have to enable MFA for external users who access these sites.

You can identify external users by these types of licenses:. Employee Community licenses either a Salesforce Platform license paired with a Company Community for Lightning Platform permission set license or a legacy Company Community license. All Salesforce mobile and desktop apps that are accessed via user interface logins are included in the MFA requirement.

Note that subsequent app usage is often handled with token exchanges via API calls, without requiring a new login. If your Salesforce product includes sandboxes, we strongly recommend using MFA for these environments — especially if they include any intellectual property, customer data, or other Salesforce production data.

There's one exception, which is noted below. For products such as Marketing Cloud that don't have sandboxes, even if you have tenants, orgs, or instances that are used solely for testing purposes, MFA is required for these environments. These types of accounts aren't likely to be phished. But you should take precautions with the credentials for automation accounts to guard against bad actors using them to gain access to your Salesforce environments.

Other options include managing automation account credentials via a privileged account management PAM system. Because of the protection that MFA provides, we recommend doing so as soon as possible. Trials of Salesforce products have a grace period before the MFA requirement applies. If a trial period is extended or otherwise lasts longer than 45 days, MFA must be enabled for all users in the environment by the 45th day. If the level of risk in a given situation warrants, the identity provider or authentication service automatically requires the user to satisfy additional security challenges.

To learn more, see this article. If you've already integrated a risk-based authentication system with your SSO solution, your implementation complies with the MFA requirement. If you'd like to consider this type of solution, there are a number of technology providers that you can work with. Users must log in from trusted corporate devices that have been issued a device certificate, and.

For example, IP spoofing is commonly used in man-in-the-middle attacks, which can result in stolen login credentials. But customers can effectively achieve MFA and satisfy the requirement by requiring the use of both trusted networks and trusted devices to access Salesforce products. When a user connects to your VPN, they satisfy the criteria for being on a trusted network. To satisfy the trusted device criteria, you need to:. A password manager plays an important role in your defense-in-depth strategy, but it's not a substitute for MFA.

Password managers help drive sound and secure password practices. You can use this type of tool to ensure that users create strong and hard-to-predict passwords, don't reuse passwords, and change passwords on a recommended schedule. But passwords — even strong ones — aren't sufficient protection against unauthorized account access because they can be compromised by common threats like phishing attacks, credential stuffing, and malware.

Password managers don't provide the enhanced login security that you get by requiring two or more authentication factors via MFA. Salesforce doesn't require MFA for the following on-premises products:. The crux of the MFA requirement is that all of your Salesforce users must provide a strong verification method in addition to their password when they access Salesforce products.

If needed, you can accomplish this by deploying multiple MFA solutions. MFA functionality is included in these Salesforce products:. Throughout , to help customers who aren't in compliance by this deadline, we'll begin automatically enabling MFA for users who log in directly to Salesforce products. Auto-enablement and enforcement dates will vary by product. We're currently working on plans for how customers can exclude these types of users from future auto-enablement and enforcement milestones.

We'll update this FAQ and your products' documentation when more information is available. This feature gives users an enhanced MFA experience, with fast, secure, password-free access to their Salesforce accounts.

Lightning Login meets the MFA standard by requiring two authentication factors: Salesforce Authenticator something a user has and a PIN or biometric scan on their mobile device something the user is. Integrating with an existing solution may reduce your timeline and costs for implementing MFA. And it can minimize friction and change management needs because your users are already familiar with your existing system.

Alternatively, if your company has an existing single sign-on SSO implementation that requires MFA, see if you can integrate your Salesforce products with that system. But keep in mind that all of your Salesforce users must use MFA.

If you have any users such as Salesforce admins who log in directly to your products, enable Salesforce's MFA for these accounts. See this FAQ topic for more information. This functionality is sometimes confused with MFA.

Device Activation requires users to provide an additional authentication factor if they log in from an unrecognized browser or device, or if the user's IP address is outside a trusted IP range.

Supported verification methods for this feature include email and SMS text messages, as well as strong methods like Salesforce Authenticator, third-party TOTP authenticator apps, and security keys. MFA, on the other hand, requires users to supply a strong verification method every time they log in.

Email and SMS text messages aren't allowed for MFA logins because of their inherent susceptibility to attack by bad actors, so these options aren't allowed for MFA logins. With a well-implemented SSO strategy, you can reduce some of the risks associated with weak or reused passwords, and make it easier for your users to log in to frequently used applications. But if your SSO implementation relies on user credentials alone, it can leave user accounts vulnerable to common attacks such as phishing or credential stuffing.

If you have any users such as Salesforce admins who log in directly to your products, enable Salesforce's MFA to secure these accounts. Security is a shared responsibility between Salesforce and its customers. Our goal in requiring MFA is to give you the incentives and tools to prioritize strengthening the security of your Salesforce environments.

With threats like phishing attacks, credential stuffing, and account takeovers on the rise, MFA is one of the most effective ways to prevent unauthorized account access.

We strongly recommend configuring the MFA service for your SSO identity provider so that users are required to provide a strong verification method in addition to their username and password every time they log in. If you use a third-party identity provider IdP to access your Salesforce products, Salesforce has limited visibility into your MFA implementation. This policy could change in the future. If you're not able to enable MFA by February 1, , speak with your legal team to understand the implications of being out of compliance.

And if you're concerned about satisfying the requirement, reach out to your Salesforce representative. We'll work with you to find a solution. With this approach, users log in via your SSO login page.

Show Password. Remember me. Already have an account? Log in! Didn't receive confirmation instructions? Forgot your password? Resend confirmation instructions. Sign up. Passwords must be at least 6 characters and contain at least one lower-case letter, one upper-case letter, one number, and one punctuation mark or symbol.

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